What is a complaint letter?
It is a formal written statement raising a problem with a product, service, or situation and requesting a resolution.
Consumer & Complaints
Complaint Letter
Generate a complaint letter to formally raise a problem with a company, product, or service in Australia, consistent with your rights under the Australian Consumer Law.
- Create a complaint letter about a faulty product
Create a complaint letter from [Your Name] to [Company Name] about a faulty [Product Name], purchased on [Purchase Date], requesting [Refund/Replacement] consistent with the consumer guarantees under the Australian Consumer Law.
- Create a complaint letter about poor service
Create a complaint letter from [Your Name] to [Company Name] describing poor service received on [Date], and requesting [Desired Outcome].
- Create a workplace complaint letter
Create a formal workplace complaint letter from [Employee Name] to [HR/Manager Name] about [Description of Issue], requesting it be investigated.
Complaint Letter Generator (Australia)
A complaint letter is a formal written statement raising a problem with a product, service, or workplace situation and requesting a resolution, often the first step before escalating to a regulator or ombudsman under Australian consumer protection law. This free Australian complaint letter generator produces letters for faulty products, poor service, and workplace complaints, structured to clearly describe what happened, reference the Australian Consumer Law consumer guarantees where relevant, and state the outcome you are seeking, such as a refund or replacement. It is designed for Australian consumers seeking a remedy from a business, and employees raising workplace issues, who want a clear, documented record of their complaint. The generator lets you specify the issue, relevant dates, and desired outcome, creating a paper trail that supports escalation to the ACCC, a state fair trading body, or an industry ombudsman such as AFCA if the business doesn't resolve the matter. Use it to raise your complaint clearly and professionally, improving the chances of a prompt resolution.
Frequently asked questions
What should an Australian complaint letter include?
It should include what happened, when, any evidence, the outcome you are asking for, and, for product or service issues, a reference to your rights under the Australian Consumer Law.
Should I keep a copy of my complaint letter in Australia?
Yes, always keep a copy along with proof of sending, in case you need to escalate the matter to the ACCC, a state fair trading body, or an ombudsman later.
What if the company does not respond to my complaint in Australia?
You may be able to escalate to an industry ombudsman (such as AFCA for financial services or the Telecommunications Industry Ombudsman), the ACCC, your state or territory fair trading office, or a tribunal such as NCAT or VCAT.
What rights does the Australian Consumer Law give me for a faulty product?
The ACL gives consumers a right to a repair, replacement, or refund depending on whether the fault is major or minor, and this should be referenced in a product complaint letter.
How should I address a workplace complaint letter in Australia?
It should generally be directed to your manager or HR department first, following any internal complaints procedure, before considering escalation to the Fair Work Commission if unresolved.