What is a complaint letter?
It is a formal written statement raising a problem with a product, service, or situation and requesting a resolution.
Consumer & Complaints
Complaint Letter
Generate a complaint letter to formally raise a problem with a company, product, or service in Hong Kong.
- Create a complaint letter about a faulty product
Create a complaint letter from [Your Name] to [Company Name] about a faulty [Product Name], purchased on [Purchase Date], requesting [Refund/Replacement], referencing the Sale of Goods Ordinance.
- Create a complaint letter about poor service
Create a complaint letter from [Your Name] to [Company Name] describing poor service received on [Date], and requesting [Desired Outcome].
- Create a workplace complaint letter
Create a formal workplace complaint letter from [Employee Name] to [HR/Manager Name] about [Description of Issue], requesting it be investigated.
Complaint Letter Generator (Hong Kong)
A complaint letter is a formal written statement raising a problem with a product, service, or workplace situation and requesting a resolution, often the first step before escalating to the Consumer Council or another relevant Hong Kong body. This free Hong Kong complaint letter generator produces letters for faulty products, poor service, and workplace complaints, structured to clearly describe what happened, reference the Sale of Goods Ordinance or Supply of Services (Implied Terms) Ordinance where relevant, and state the outcome you are seeking, such as a refund or replacement. It is designed for Hong Kong consumers seeking a remedy from a business, and employees raising workplace issues, who want a clear, documented record of their complaint. The generator lets you specify the issue, relevant dates, and desired outcome, creating a paper trail that supports escalation to the Consumer Council or the Customs and Excise Department if the business doesn't resolve the matter. Use it to raise your complaint clearly and professionally, improving the chances of a prompt resolution.
Frequently asked questions
What should a Hong Kong complaint letter include?
It should include what happened, when, any evidence, the outcome you are asking for, and, for product or service issues, a reference to your rights under the Sale of Goods Ordinance or Supply of Services (Implied Terms) Ordinance.
Should I keep a copy of my complaint letter in Hong Kong?
Yes, always keep a copy along with proof of sending, in case you need to escalate the matter to the Consumer Council or another relevant body later.
What if the company does not respond to my complaint in Hong Kong?
You may be able to escalate to the Consumer Council for advice and mediation, the Customs and Excise Department for trade description issues, or pursue a claim in the Small Claims Tribunal.
What rights do I have for a faulty product in Hong Kong?
The Sale of Goods Ordinance implies terms that goods sold in the course of business should be of merchantable quality, which supports a claim for repair, replacement, or refund.
How should I address a workplace complaint letter in Hong Kong?
It should generally be directed to your manager or HR department first, following any internal complaints procedure, before considering escalation to the Labour Department if unresolved.