What is a complaint letter?
It is a formal written statement raising a problem with a product, service, or situation and requesting a resolution.
Consumer & Complaints
Complaint Letter
Generate a complaint letter to formally raise a problem with a company, product, or service in Singapore.
- Create a complaint letter about a faulty product
Create a complaint letter from [Your Name] to [Company Name] about a faulty [Product Name], purchased on [Purchase Date], requesting [Refund/Replacement], referencing the Consumer Protection (Fair Trading) Act.
- Create a complaint letter about poor service
Create a complaint letter from [Your Name] to [Company Name] describing poor service received on [Date], and requesting [Desired Outcome].
- Create a workplace complaint letter
Create a formal workplace complaint letter from [Employee Name] to [HR/Manager Name] about [Description of Issue], requesting it be investigated.
Complaint Letter Generator (Singapore)
A complaint letter is a formal written statement raising a problem with a product, service, or workplace situation and requesting a resolution, often the first step before escalating to CASE (Consumers Association of Singapore) or another relevant body. This free Singapore complaint letter generator produces letters for faulty products, poor service, and workplace complaints, structured to clearly describe what happened, reference the Consumer Protection (Fair Trading) Act (CPFTA) and Sale of Goods Act where relevant, and state the outcome you are seeking, such as a refund or replacement. It is designed for Singapore consumers seeking a remedy from a business, and employees raising workplace issues, who want a clear, documented record of their complaint. The generator lets you specify the issue, relevant dates, and desired outcome, creating a paper trail that supports escalation to CASE or the Small Claims Tribunal if the business doesn't resolve the matter. Use it to raise your complaint clearly and professionally, improving the chances of a prompt resolution.
Frequently asked questions
What should a Singapore complaint letter include?
It should include what happened, when, any evidence, the outcome you are asking for, and, for product or service issues, a reference to your rights under the Consumer Protection (Fair Trading) Act.
Should I keep a copy of my complaint letter in Singapore?
Yes, always keep a copy along with proof of sending, in case you need to escalate the matter to CASE or the Small Claims Tribunal later.
What if the company does not respond to my complaint in Singapore?
You may be able to escalate to CASE for mediation assistance, or file a claim with the Small Claims Tribunal for eligible disputes.
What rights do I have for a faulty product in Singapore?
The Consumer Protection (Fair Trading) Act and Sale of Goods Act give consumers rights to a repair, replacement, or refund where goods are not of satisfactory quality.
How should I address a workplace complaint letter in Singapore?
It should generally be directed to your manager or HR department first, following any internal complaints procedure, before considering escalation to the Ministry of Manpower (MOM) if unresolved.