Neutral-form terms and conditions of service for a website or app that has content-creating features and interactive services, governed by the law of England & Wales. Drafted primarily to protect the operator (the "Company"), subject to users' non-excludable rights.
How to use this template, read this first - Replace every
[SQUARE-BRACKET]field before use, and tailor it to what your service actually does. - If consumers use your service, their statutory rights (Consumer Rights Act 2015) cannot be excluded, and liability for death/personal injury from negligence can never be excluded. A heavily one-sided term may be unfair and unenforceable. - If users can post content visible to others, consider your duties under the Online Safety Act 2023; you also need a separate Privacy Policy (UK GDPR / Data Protection Act 2018) and, if you use cookies, a cookie notice (PECR). - Have a solicitor review before use.
---
[SERVICE NAME]: Terms and Conditions of Service
Last updated: [DATE]
1. Agreement to these terms
[SERVICE NAME] is operated by [COMPANY NAME] ([company no.], [address]) ("we", "us"). By accessing or using the service, you agree to these terms. If you do not agree, do not use the service.
2. Accounts
You must provide accurate registration details, be [18 or over / of the minimum age stated], and keep your login secure. You are responsible for activity under your account.
3. Licence to use the service
We grant you a limited, non-exclusive, revocable licence to use the service for its intended, lawful purpose. You must not copy, resell, reverse-engineer, scrape, overload or misuse the service.
4. Acceptable use
You must not use the service to post or do anything that is unlawful, infringing, defamatory, obscene, harassing, hateful, misleading or harmful, or that breaches another person's rights. We may set additional community rules.
5. User content
You keep ownership of content you create or upload ("User Content"), but you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt and display it as needed to operate and promote the service. You confirm you have the rights to your User Content and that it complies with these terms.
6. Moderation and removal
We may (but need not) monitor, and may remove or restrict User Content and suspend or terminate accounts that breach these terms or the law. We operate a process for reporting illegal or harmful content consistent with our legal duties.
7. Intellectual property
The service and all its content (other than User Content) are owned by us or our licensors and protected by law. No rights are granted except as stated.
8. Third-party links and services
The service may link to third-party sites or services we do not control; we are not responsible for them.
9. Disclaimers
The service is provided "as is" and "as available". To the extent permitted by law, we do not warrant that it will be uninterrupted or error-free. (This does not affect a consumer's statutory rights.)
10. Limitation of liability
Nothing excludes liability that cannot lawfully be excluded (including death or personal injury caused by negligence, fraud, and consumers' statutory rights). Subject to that, our total liability to you is limited to [£AMOUNT / the amount you paid in the last 12 months], and we exclude indirect and consequential loss.
11. Indemnity (business users)
If you use the service for business purposes, you will indemnify us against claims arising from your breach of these terms or your User Content.
12. Suspension and termination
We may suspend or end your access for breach or to comply with the law. You may stop using the service at any time.
13. Changes
We may update these terms or the service; material changes will be notified, and continued use means acceptance.
14. Governing law and jurisdiction
These terms are governed by the law of England and Wales, whose courts have jurisdiction (consumers may have additional local rights).
15. Contact
[EMAIL / ADDRESS].
--- This template is a starting point and not legal advice. One-sided terms may be unenforceable, and consumer/online-safety duties apply, have a qualified solicitor review and adapt it (with a Privacy Policy) before use. Governing law: England & Wales.