What is a complaint letter?
It is a formal written statement raising a problem with a product, service, or situation and requesting a resolution.
Consumer & Complaints
Complaint Letter
Generate a complaint letter to formally raise a problem with a company, product, or service in the UK, consistent with your rights under the Consumer Rights Act 2015.
- Create a complaint letter about a faulty product
Create a complaint letter from [Your Name] to [Company Name] about a faulty [Product Name], purchased on [Purchase Date], requesting [Refund/Replacement] consistent with the Consumer Rights Act 2015.
- Create a complaint letter about poor service
Create a complaint letter from [Your Name] to [Company Name] describing poor service received on [Date], and requesting [Desired Outcome].
- Create a workplace complaint letter
Create a formal workplace complaint letter from [Employee Name] to [HR/Manager Name] about [Description of Issue], requesting it be investigated.
Complaint Letter Generator (UK)
A complaint letter is a formal written statement raising a problem with a product, service, or workplace situation and requesting a resolution, often the first step before escalating to an ombudsman scheme or Citizens Advice in the UK. This free UK complaint letter generator produces letters for faulty products, poor service, and workplace complaints, structured to clearly describe what happened, reference the Consumer Rights Act 2015 where relevant, and state the outcome you are seeking, such as a repair, replacement, price reduction, or refund. It is designed for UK consumers seeking a remedy from a business, and employees raising workplace issues, who want a clear, documented record of their complaint. The generator lets you specify the issue, relevant dates, and desired outcome, creating a paper trail that supports escalation to a relevant ombudsman (such as the Financial Ombudsman Service) or trading standards if the business doesn't resolve the matter. Use it to raise your complaint clearly and professionally, improving the chances of a prompt resolution.
Frequently asked questions
What should a UK complaint letter include?
It should include what happened, when, any evidence, the outcome you are asking for, and, for product or service issues, a reference to your rights under the Consumer Rights Act 2015.
Should I keep a copy of my complaint letter in the UK?
Yes, always keep a copy along with proof of sending, in case you need to escalate the matter to an ombudsman or trading standards later.
What if the company does not respond to my complaint in the UK?
You may be able to escalate to a relevant ombudsman scheme (such as the Financial Ombudsman Service), your local Trading Standards service, or Citizens Advice for guidance.
What rights does the Consumer Rights Act 2015 give me for a faulty product?
You generally have a short-term right to reject faulty goods within 30 days, and after that a right to a repair or replacement, or a price reduction or refund if those aren't possible.
How should I address a workplace complaint letter in the UK?
It should generally be directed to your manager or HR department first, following any internal grievance procedure, before considering escalation to ACAS or an employment tribunal if unresolved.