What is a SaaS agreement?
A SaaS agreement is a contract between a Singapore software provider and a customer that sets out how the customer can access and use hosted software, along with fees, support, and data handling under the PDPA.
Business & Startups
SaaS Agreement
Generate a SaaS agreement covering subscription fees, uptime and data hosting obligations for Singapore software providers, aligned with the Personal Data Protection Act (PDPA).
- Create a SaaS agreement for a small business customer
Create a SaaS agreement between [Vendor Name] (UEN [UEN Number]) and [Customer Name] for access to [Software Name], covering subscription fees, uptime, and support for a small business customer.
- Create an enterprise SaaS agreement
Create an enterprise SaaS agreement between [Vendor Name] (UEN [UEN Number]) and [Customer Name] covering service level commitments, data security obligations under the PDPA, custom integrations, and multi-year terms.
- Create a free trial SaaS agreement
Create a SaaS trial agreement between [Vendor Name] and [Customer Name] governing a [Trial Length]-day free trial of [Software Name], including what happens to the account and data when the trial ends.
SaaS Agreement Generator (Singapore)
A SaaS agreement is the contract that governs how a customer accesses and pays for software hosted by a provider, covering subscription fees, uptime commitments, data hosting and support. This free Singapore SaaS agreement generator produces subscription contracts for small business customers, enterprise deals and free trials, reflecting the obligations that apply under the Personal Data Protection Act (PDPA) and guidance from the Personal Data Protection Commission (PDPC) and IMDA when customer or personal data is hosted or processed on cloud infrastructure. It is designed for Singapore SaaS founders, cloud service providers, and any business selling subscription software to Singapore customers. The generator lets you set service level commitments, data security and hosting terms, and clear termination and data-export rights. Use it to onboard customers with a professional contract that reflects Singapore data protection expectations.
Frequently asked questions
How is a SaaS agreement different from a regular software licence?
A traditional licence covers software installed on the customer's own systems. A SaaS agreement covers software hosted by the provider and accessed over the internet, so it also addresses uptime, hosting location, and data security.
What is a service level agreement (SLA)?
An SLA is a section (or separate document) that promises a level of uptime or performance and sets out remedies, such as service credits, if the provider fails to meet it.
Who owns customer data in a SaaS agreement?
The customer typically retains ownership of their data. The agreement should state this clearly and explain how data is stored, secured, and returned or deleted when the contract ends, consistent with the PDPA.
Can a SaaS agreement cover a free trial?
Yes. A trial addendum or clause sets the trial length, any usage limits, and what happens to the account and data once the trial period ends.
Do SaaS agreements need a data intermediary clause in Singapore?
If the provider processes personal data on the customer's behalf as a data intermediary, the agreement should reflect the customer's obligations as the data controller under the PDPA and the provider's contractual data protection duties.