What is a SaaS agreement?
A SaaS agreement is a contract between a UK software provider and a customer that sets out how the customer can access and use hosted software, along with fees, support, and data handling.
Business & Startups
SaaS Agreement
Generate a SaaS agreement covering subscription fees, uptime and data hosting obligations for UK software providers, aligned with UK GDPR and the Consumer Rights Act 2015.
- Create a SaaS agreement for a small business customer
Create a SaaS agreement between [Vendor Name] (Company No. [Companies House Number]) and [Customer Name] for access to [Software Name], covering subscription fees, uptime, and support for a small business customer.
- Create an enterprise SaaS agreement
Create an enterprise SaaS agreement between [Vendor Name] (Company No. [Companies House Number]) and [Customer Name] covering service level commitments, data security obligations under UK GDPR, custom integrations, and multi-year terms.
- Create a free trial SaaS agreement
Create a SaaS trial agreement between [Vendor Name] and [Customer Name] governing a [Trial Length]-day free trial of [Software Name], including what happens to the account and data when the trial ends.
SaaS Agreement Generator (UK)
A SaaS agreement is the contract that governs how a customer accesses and pays for software hosted by a provider, covering subscription fees, uptime commitments, data hosting and support. This free UK SaaS agreement generator produces subscription contracts for small business customers, enterprise deals and free trials, reflecting the data protection obligations that apply under UK GDPR and the Data (Use and Access) Act 2025, and, for consumer-facing subscriptions, the consumer protections in the Consumer Rights Act 2015. It is designed for UK SaaS founders, cloud service providers, and any business selling subscription software to UK customers. The generator lets you set service level commitments, data security and hosting terms, and clear termination and data-export rights. Use it to onboard customers with a professional contract that reflects UK data protection and consumer law requirements.
Frequently asked questions
How is a SaaS agreement different from a regular software licence?
A traditional licence covers software installed on the customer's own systems. A SaaS agreement covers software hosted by the provider and accessed over the internet, so it also addresses uptime, hosting, and data security.
What is a service level agreement (SLA)?
An SLA is a section (or separate document) that promises a level of uptime or performance, and sets out what happens, such as service credits, if the provider fails to meet it.
Who owns customer data in a SaaS agreement?
The customer typically retains ownership of their data. The agreement should state this clearly and explain how data is stored, secured, and returned or deleted when the contract ends.
Can a SaaS agreement cover a free trial?
Yes. A trial addendum or clause sets the trial length, any usage limits, and what happens to the account and data once the trial period ends.
Do SaaS agreements need a data processing addendum in the UK?
If the provider processes personal data on the customer's behalf, a data processing addendum is usually needed to comply with UK GDPR and the Data (Use and Access) Act 2025.